An Apple spokeswoman, Natalie Kerris, said iPods have a failure rate of less than 5 percent, which she said is "fairly low" compared with other consumer electronics. "The vast majority of our customers are extremely happy with their iPods," she said, adding that an iPod is designed to last four years.
After the bruhaha began, Ms. Kerris pointed out that what she had in fact said was an iPod is designed to last "for years." What a difference a U makes.
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