First, some background: about a month ago, Elie's laptop stopped emitting sound. Given that Elie uses his laptop for presenting DVDs to clients in their homes, sound is a rather important function. We shipped it off to Gateway for the warranty repair. Then we waited. And waited. When he called to check this week on where in the world his laptop was, Gateway cheerily notified us that they shipped it out to us on February 7. Odd, we thought, that he has not received it yet, particularly since, according to the DHL tracking, it was delivered on February 8.
Apparently, yes, it was delivered--to the leasing office of apartment we lived at three years ago. Wait, it gets better. The leasing office returned the package to the sender the day before we figured out what had happened. Now, Gateway can't figure out where the laptop is. They are making it good, in their own way, but the best is yet to come.
Today, I got a call from a perky Gateway customer satisfaction pollster, asking us how we're liking our Gateway laptop. "Well," I told him, "except that your service department seems to have misplaced it..."
No comments:
Post a Comment