In the course of making a purchase at condomania.com tonight, I was asked to fill out a customer service survey for a company that does this sort of thing for several online stores. Obviously, they were using the same form survey for this retailer that they would use for, say, jcpenney.com. Needless to say, some of the survey questions became far more amusing than they would have been had I just purchased a new sweater or electric can opener.
Question 1: What did you purchase (check all that apply)? Potential answers on the list included automotive parts and, most disturbingly, pet supplies. If you're buying pet supplies at condomania.com, poor customer service is not your biggest problem.
After the standard questions about how much the order was for and if this was my first online purchase, I came to the coup de grace: "Was this purchase for business or personal use?"
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